FAQs

    1. What age are the boxes and crafts suitable for? Most of the Parent Hive products are suitable for kids age 2 to around 10 years old. They may be suitable for younger/older children depending on the temperament and likes/dislikes of the individual child. Please read the product descriptions or visit the @ParentHive Instagram account to explore our content and find out whether they are a good match for you.
    2. How do I contact Parent Hive? WhatsApp us on +971 52 238 2268 or email hello@parenthive.co
    3. Are your ingredients organic and non-toxic? Yes. All of our ingredients are organic and non-toxic. We have been extremely careful to source the finest, safest ingredients – it is paramount to our brand philosophy. 
    4. Why do you use a plastic ziplocks? The ziplocks are reusable and BPA-free. They are perfect for storing your finished playdough in the fridge or leftover clay in a dark, cool place. As much as we wish we didn't have to use any plastic, these bags are the most hygienic and safe way to store the food-grade materials. We also offer money-off future purchases to all customers who return the ziplocks and any other container(s) and we detail all of this information inside each box to encourage waste-free play.
    5. Are the instructions included for The Essentials Box? The instructions for the DIY Organic Playdough and Organic Squishy Soap are printed on recycled paper and included in the box. We also WhatsApp you a video demonstration for each activity so that you can create without any hiccups. The Clay Crafting offers an invitation for open play and creativity – but we also give you several ideas and materials to use all or part of the clay within the box (including twine and a skewer to make a wind chime and organic, hand-picked herbs and flowers to create print tiles). We also WhatsApp you an exclusive video of the myriad possibilities for your clay-time fun.
    6. Are the activities easy? The DIY Organic Playdough and the Make Your Own Organic Squishy Soap are extremely easy (and extremely fun). Some of the proposed clay crafts are still relatively easy but slightly more challenging. They will be particularly enjoyable for older/creative children or younger children with the helping hand from a carer. However, the beauty of the clay is that you can steer the creative ship with it (metaphorically speaking – although you could actually mould a ship!)
    7. I want to send a box as a gift, can I? Absolutely. And you don't need to worry about them seeing the invoice as this is all digital to minimise paper-waste and will only be shared with the email provided at purchase. Get in touch with us to discuss payment methods as COD won't work for you in this case and we will need to help you find a quick and easy solution. 
    8. Where do you deliver? Right now we deliver in Dubai. Delivery takes 3-4 days but we can also accommodate urgent/quick deliveries in some cases so please get in touch with us. Delivery is charged at 10AED for Dubai and free for orders of 300AED+. We can also deliver to other Emirates but please get in touch with us before placing an order so we can give you the options and prices via our delivery partners. 
    9. Are you launching other boxes/products? We have a lot of exciting new things coming soon – be sure to join 'The Hive' mailing list to be given the first option to pre-order!
    10. Which payment methods do you accept? Right now we only accept cash-on-delivery (COD) payments. Full cashless, digital payment options will be added soon.
    11. Can I return a product? No. Due to the nature of our boxes and products all sales are final. If there is an issue, please contact us and we will try our hardest to resolve it for you.